Question 1

How soon can I book a Peterbilt service appointment?

Accepted Answer

Requests need a minimum of 48 hours lead time. Sundays are closed. A Peterbilt-certified service advisor replies within one business day to confirm a firm time.

Question 2

What information do I need to book?

Accepted Answer

Your contact details, truck model / VIN or unit number, a short description of the issue, the closest service branch, and a preferred date. Photos of fault codes or damage speed up diagnosis.

Question 3

Do you offer mobile service?

Accepted Answer

Yes — mobile service trucks are available in select regions of British Columbia. Availability depends on the issue and location, and we confirm feasibility with you before dispatch.

Question 4

Are Sunday appointments available?

Accepted Answer

No — Peterbilt Pacific service branches are closed on Sundays. Choose Monday through Saturday when picking a preferred date.

Question 5

Is submitting the form a confirmed appointment?

Accepted Answer

No. Submitting is a service request, not a confirmation. An advisor contacts you to confirm the firm date, time, and estimated scope of work.